Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

Both IT and Business Process Services (BPS) outsourcing are migrating to a new operating model, which we at Everest Group call BizOps. This model is a radical reconceptualization of how services are ...

Agentic AI is moving fast. As organizations struggle to scale from endless proofs-of-concept to sustainable scale, one question remains under-explored: what is the 'right' mental model, for agents in ...