Businesses should move away from the outdated “the customer is always right” mindset, which often leads to employee burnout, high turnover and, ironically, poor service quality. Here’s how to ...

TROY, Mich.--(BUSINESS WIRE)--The average time wireless customers have spent on their device has increased 40 minutes compared to the first half of 2024, according to the J.D. Power 2025 U.S. Wireless ...

The "one-person unicorn" is growing more likely to become a reality. With the wonder of AI in customer engagement, running a firm with full-time employment and efficiency can be straightforward.

MORTON GROVE, Ill., March 26, 2025 /PRNewswire/ -- ForeFront Packaging Solutions is expanding its design capabilities as demand for brand-focused packaging grows. The company is putting a stronger ...

Customer and homeowner demands are driving the water heating industry to advance water heating technology to both fulfill their needs and meet the industry-wide shift toward more sustainable ...

For a number of businesses worldwide, the demand for their services is often seasonal. It could be that they have a rush of customers across the summer, or it could be that demand hits a peak across ...